Frequently Asked Questions For Dentists
What makes Loop better than the way I’m currently handling after-hours calls?
Loop offers many advantages over a personal cell phone, an extra cell phone for the office, or expensive answering services. In the simplest terms, Loop provides an affordable service that allows you to minimize non-emergeny calls, get paid for the ones you take, and have more fun doing it!
How much does Loop cost?
The membership cost is only $30 per month and includes the first dentist. Then, it is $15 per month for each additional dentist per physical address.
Do you really get paid through the app?
Yes, if you wish. We understand that your time is valuable. When you sign up for Loop, you will be prompted to set up a Stripe account. This step must be completed before patients will be able to contact you. A secure payment can then be processed from your patient to you through the Loop platform.
When do I get paid for my patient consults?
You should receive payment within 7-10 days.
What if I don’t want to charge my patient?
You don’t have to. There are two ways you can do this. The first option is a pro bono setting that allows you to toggle the payment feature off. This can be performed on your desktop settings by the practice administrator. If the pro bono feature is on, your patient is not prompted to put in any of their payment information. In the second option, patients are still asked to provide their payment information, but at the end of the consult the dentist has the option to charge $0.
How much can I charge?
You decide how much you wish to charge your patient in $5 increments within a range of $0-$25.
Do I have to tell my patient they will be charged?
No. Loop understands that asking patients to pay you for a phone call can be awkward, so we’ll handle that part. Your patient must enter payment information and is made aware they may be charged up to $25 in order to receive a call back from their dentist. You will not be notified of the call until your patient completes this step.
Are there any other fees?
There are not any hidden fees that will impact your monthly rate. You will be charged a flat rate of $1.50 only if you complete a patient consult. So, for example, if you choose to charge your patient $25 for your consult, you will receive $23.50. Charging for two consults per month now allows you to get paid for using an after hours contact service. How cool is that!
Are there any discounts?
When you sign up, you receive a free trial month. If you pay for an annual membership as opposed to paying monthly, you receive 10% off.
Do my patients have to download the app?
No, the app is designed for dentist use only.
How do my patients enter their emergency information?
Patients simply go to our website, talkingloop.com, from their mobile device or computer where they will enter information that will be passed along to you. Patients can be easily directed to our website by either informing them through your office voicemail greeting or placing a direct link to our site on your website. Providing a link to your Loop landing page will allow your patient to bypass the search for your dentist step. Here is an example of what you can add to your voicemail: “If this is a dental emergency you may contact Dr. Soandso directly by entering your emergency information with our after hours contact service, Loop, at talkingloop.com.”
Is Loop HIPAA compliant?
Yes—Our design, features, and protocols have been implemented with HIPAA compliance in mind, and we take this responsibility very seriously.
Did a dentist really design Loop?
Yes! Loop is designed, owned, and operated by Patrick Nassetta, a board-certified pediatric dentist. He wanted to create a cost-effective, reliable way for dentists and their patients to connect after hours. For the same price as your last box of cotton rolls, you will receive Loop’s innovative technology at your fingertips. If you’re not happy, cancel at any time. If you have questions, concerns, or just want to talk shop, contact Patrick Nassetta at firstname.lastname@example.org.
Take control of your after-hours time.
When a dental emergency happens after hours, you need a proven, reliable way to not only let your patients reach you, but also maintain control over how they reach you.