As a dentist, one of the most frustrating things to do has been taking calls after hours or on the weekends, especially when they aren’t true dental emergencies.
Like other dentists, I disliked it so much that I eventually subscribed to an answering service. You may have one yourself: it’s a service that will take a call, gather basic information, then give it to the dentist.
There are problems with the process, though, which is why I helped to create Loop – an app designed to be a superior alternative to traditional answering services for dentists.
Here are some of the reasons why Loop is a better choice for your practice.
Loop Gives You Control at Your Fingertips
Since Loop is an app, you have more control – at your fingertips – than you do over an automated answering service.
The app takes information given to you by the patient and allows you to view it at your convenience. You have the option of moving forward only if you choose.
You can also filter out unnecessary calls by creating a fee per use that helps to limit patient complaints that aren’t serious enough to warrant interrupting you after hours. Which leads to…
Loop Helps You Get Paid
Your time is valuable. So, it only makes sense that you should be compensated for taking time out of your nights and weekends to help your patients.
Loop allows you to create a fee, up to $25, that patients have to pay in order to reach you. This means patients won’t waste their money – or your time – with frivolous complaints or questions that can wait until the next business day.
You control your access and you can receive payment for it at the same time, which can’t be done with a dentist answering service.
Loop Offers More Information
Should you decide that you need more information to make a decision or offer help, you would have to call the patient back and be on the phone with them and take up even more of your time.
With Loop, patients can submit more information about their complaint or question, including pictures of the problem. You can access the info they supply via your smartphone app and have more information at your disposal, letting you know exactly what’s going on.
Loop Is More Affordable
Loop may not be the cheapest thing on the market, but it has to be pretty close. I’m sure it’s possible to find an option that is cheaper, but it won’t be worth your time or money. To find an answering service that comes anywhere close to what Loop can offer you, you’ll pay far more than what it costs to have Loop.
So, not only can you save and protect your time; you can also save money by using a more affordable, more capable option like Loop.
Loop Protects Your Time
Finally, Loop protects your time by serving as a go-between for you and the patient. You have all of the power to control your own level of access. You can be as open and easy to reach as possible, or as protected as possible – it’s up to you. Loop gives you those options.
The Loop app for dentists is a game-changer that offers something better than what an answering service can give you for after-hours or emergency calls. But don’t take my word for it – try it for yourself and see how it works.